Bilingual Technical Support Specialist (English/Spanish)
Company: Sol-Ark company
Location: Allen
Posted on: May 3, 2024
Job Description:
Job Description
***HIRING MULTIPLE - - Bilingual Tech Support Specialists
(Spanish)
ON-SITE ONLY (Not Remote)
Career Path
- Growth: We believe in merit, character, and aptitude. The
industry is exploding. Our company too. Time to get in.
- Learn: Become an expert in battery-based solar technology
learning from top thought leaders who have won awards from the
Dept. of Energy.
- Team: Join an army of passionate freedom lovers who care about
the environment and self-reliance.
- Pre-IPO: We have been very successful for years and will
continue for years to come. We want your family to share in that
success.
- Impact: Making the world's electrical power grids greener, more
reliable and efficient by harnessing the power of distributed
energy. What you will be doing:
- Improving customer satisfaction by helping our customers
(Homeowners) and installers to solve technical problems as well as
support installers during commissioning (email or phone).
- Documenting received cases and following up in a timely
manner.
- Cooperating with Certified Field Service Technicians and Field
Application Engineers.
- Use and maintain the support knowledge base.
- Continuously learn new practices and technology that effect the
renewable energy industry.
- Working with industry partners to support integration efforts.
Requirements
- 2+ years of experience in customer support or equivalent
educational background.
- English & Spanish required
- Excellent verbal communication skills.
- Ability to take ownership and responsibility.
- Understand electrical systems (electrical/PV
advantageous).
- Familiarity with MS-Office (Zoho is advantageous).
- Interest in solar energy. Are you a team fit?
- You're a modern-day MacGyver.
- You believe the difference between mediocrity and excellence is
attention to detail.
- You're energized by helping people, but unafraid to stand alone
when it comes to making decisions and owning initiatives.
- Guru multi-tasker - You've mastered the art of juggling
multiple priorities and prefer a fast-paced environment.
- You understand how people think and work, and can determine the
best way to get things done by speaking their language.
If you are passionate about solving problems and learning more
about providing energy security for families across the world. Now
is the time to join Sol-Ark.
Benefits
Salary Range: Hourly ($25+/Hour based on experience).
Benefits: Health, Dental, Vision, 401k,FSA, HSA, Paid Time Off
(PTO).
Location: This position is in Allen, Texas (Dallas-Fort Worth area)
ON-SITE ONLY (Not Remote).
Keywords: Sol-Ark company, McKinney , Bilingual Technical Support Specialist (English/Spanish), Other , Allen, Texas
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