Banking Customer Service Representative
Company: CornerStone Staffing
Location: Fort Worth
Posted on: June 26, 2025
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Job Description:
Banking Customer Service Representative Location Fort Worth, TX
| Hybrid (Mon & Fri Remote; Tues–Thurs Onsite) Compensation &
Schedule • $18.00–$25.00/hr • Mon–Fri, 9:00 AM–6:00 PM (8:00
AM–5:00 PM during training) ROLE IMPACT This role ensures
exceptional client experiences by managing high-volume inquiries
across multiple digital and traditional channels. As part of a
multi-channel contact center, you’ll be instrumental in supporting
banking operations and cross-selling financial products, helping
drive client retention and satisfaction. KEY RESPONSIBILITIES •
Respond to 30–50 inbound calls daily, along with emails and secure
messages • Navigate and operate within 30 internal systems to
resolve customer inquiries • Cross-sell banking products including
loans, credit cards, and digital services • Provide support for
online/mobile banking, transaction issues, and account maintenance
• Apply bank policies and regulatory guidelines in real-time
decision-making MINIMUM QUALIFICATIONS • 3–5 years’ experience in a
bank contact center or complex banking environment • 3 years’
experience supporting digital banking platforms (mobile, online,
e-comm) • 2 years' experience using Jack Henry Silverlake core
(preferred) • Proficient in Microsoft Office Suite; strong learning
agility for new systems CORE TOOLS & SYSTEMS • Jack Henry
Silverlake • Microsoft Word, Outlook • Online & Mobile Banking
Portals • CRM and Secure Messaging Systems PREFERRED SKILLS •
Strong emotional intelligence and communication skills • Proven
problem-solving and critical thinking capabilities • High level of
intellectual curiosity and interpersonal effectiveness
Pre-employment checks required: background check, drug screen,
fingerprinting, soft credit check, and clerical testing. By
applying for this job, you agree to receive calls, AI-generated
calls, text messages, or emails from CornerStone and its
affiliates, and contracted partners. Frequency varies for text
messages. Message and data rates may apply. Carriers are not liable
for delayed or undelivered messages. You can reply STOP to cancel
and HELP for help. You can access our privacy policy at:
https://www.cornerstonestaffing.com/privacy FW123
Keywords: CornerStone Staffing, McKinney , Banking Customer Service Representative, Customer Service & Call Center , Fort Worth, Texas
