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Journeyman / HVAC Technician

Company: Sudden Service
Location: Dallas
Posted on: July 16, 2018

Job Description:

Job DescriptionResponsible for: Customer Satisfaction and development as well as troubleshooting, diagnosing and repairing failed HVAC systems.Performance Standards: My job in this Key Result Area will have been satisfactorily completed when I...Have successfully worked with my other team members in managing all of my assigned service calls.Represent Sudden Service in the most highly trained professional image possible.Dress for success and present a highly polished professional image.Thoroughly inspect all components related to the HVAC system.Have completed my inspection and have taken a consultative position of informing and advising my customer.After receiving the customers approval, make all repairs with an uncompromised high quality level of craftsmanship.Present solutions and up-sell options on every job.I have stickered all HVAC equipment.I have received a survey and testimonial from the customer.Meticulously and legibly complete all required paperwork documents before proceeding to my next call.Have closed out my call with the CSR in the company office.Am confident my customer has received The Most Outstanding Service Experience Ever .**Duties and Activities:Manage all assigned service calls to ensure the customer receives The Most Outstanding Service Experience Ever.To be clean, well groomed, and well dressed in uniform, projecting a polished and professional image.To be on time... Everytime.Thoroughly inspect all components related to the HVAC system.Present inspection report and consult with the customer to educate and advise all options. Discuss all up-sell options as well. Up-sell options and Service Partner Agreements are to be considered high priority.Complete all repairs thoroughly with the highest level of craftsmanship.Sticker all HVAC equipment.Complete the customer survey and obtain a testimonial.Complete all required paperwork documents meticulously and legibly before proceeding to the next assigned job. All model and serial numbers are required on invoices and service reports. All paperwork will be complete and ready to turn in to the office upon arriving to work the following day. To fill out the prior days paperwork in the office will not be allowed.All company supplied tools, uniforms and vehicles will be well maintained and protected at all times.Skills, Knowledge, and Abilities:Strong electrical and mechanical troubleshooting skills.Strong communication skills.Ability to develop strong long term customer relationships.Ability to work well with other team members to make sure the customer receives The Most Outstanding Service Experience Ever.Ability to manage time.Strong organizational skills.Neat, clear, concise, accurate grammar and handwriting skills.The success of any company highly depends on how well it can work together as a team and a knowledgeable, organized and dedicated Journeyman HVAC Technician plays an important role in assuring this will happen. The Journeyman HVAC Technician understands that they are the front line Ambassador for our company and Everything Matters.Benefits: Paid Vacation, Medical, 401kJob Type: Full-timeSalary: $60,000.00 to $90,000.00 /yearCompany DescriptionHeating and Air Conditioning Service Company34 years in businessFamily Ownedwww.suddensrvc.com

Keywords: Sudden Service, McKinney, Journeyman / HVAC Technician, Engineering, Dallas, Texas

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