VIP Manager

Company: Loews Hotels, LLC
Location: Arlington
Posted on: April 30, 2024

Job Description:

VIP Manager

Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.Job Specific

• Organizes and manages daily operation of Group, Wholesale and VIP Reservations
• Establishes daily goals to maintain service levels
• Contributes to controlling departmental expenses (labor, supplies, etc.)
• Monitors agents phone activity/productivity and addresses necessary issues
• Maintains current knowledge of all functions within systems as they relate to reservations (HIS, Winai, NetRez, Delphi)
• Builds internal group blocks as requested by appropriate hotel managers
• Manages the maintenance of group cut off dates in Delphi/HIS
• Meets with Group Agents weekly to discuss future groups, challenges, progress
• Attends weekly pick up meetings, hotel operations meetings and other meetings as scheduled.
• Attends Pre-Convention meetings as needed
• Works closely with Front Office Managers/Conference Managers/Sales Managers to ensure a smooth and memorable experience for our guests
• Maintains accurate and organized filing systems for groups, VIPs, etc.
• Maintains accurate reference information for the Conference Team and consistently communicates all new information
• Maintains a neat and organized reservations office
• Promotes the development of positive and strong relationships with groups and any additional means of business contacts encountered
• Ensures VIPs are blocked to correct room type.
• Ensures VIPs are entered into the all share file with accurate information.
• Monitors room/suite status
• Prepares VIP packets with room key and registration card
• Flags all VIP accounts
• Provides meet and greet, as service requires
• Ensures VIP rooms / Suites ready by noon each day
• Prepares reports for group contact and relays pertinent information to all departments
• Sets up and coordinates satellite check-in
• Implements and maintains tracking log for all Loews First Guests
• Increases employee awareness in regard to all Loews First guests and packages
• Creates and maintains a random guest feedback program
• Forwards all Loews First feedback to appropriate parties
• Assists as an Assistant Front Office Manager as required
• Other duties as assigned
• Ensures that all guest information and reservation requests are fulfilled in a professional, prompt, courteous, and efficient manner
• Promotes hotel food and beverage outlets and recreational and seasonal activities
• Places dining, leisure, and recreational activity reservations for guests
• Assists Sales/Conference Management with preliminary arrangements for groups, including transportation, Mariners Club reservations, and golf tournaments
• Monitors and ensures documentation of services provided in Concierge Logbook
• Inspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music
• Trains and monitors the performance of Concierge staff
• Works with Universal Orlando and other in-house vendors to satisfy guest entertainment needs
• Trains, praises, coaches, and counsels, and disciplines according to Loews Hotels standards
• Produces weekly schedule for departmentGeneral
  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Attends appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standardsQualifications
    • Extensive knowledge of all hotel departments
    • Excellent communication skills oral and written
    • Excellent guest service skills
    • Knowledge of computer programs utilized in property management
    • Able to work a flexible schedule, including weekends and holidaysEducation:
      • Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills Experience:
        • Minimum two years experience in a supervisory position at a comparable quality property or facility; Minimum two years experience working with VIP services

Keywords: Loews Hotels, LLC, McKinney , VIP Manager, Executive , Arlington, Texas