Director of CRM Training and Change Management

Company: CareerArc
Location: Richardson
Posted on: June 1, 2025

Job Description:

Director of CRM Training and Change ManagementPosition Title: Director of CRM Training and Change ManagementDepartment: Undergraduate EducationSalary Range: $80,000Position Status: Regular full-timePosting Open Date: 02/19/2025Open Until Filled: YesDesired Start Date: 04/01/2025Job Summary: The Office of Undergraduate Education (OUE), in collaboration with the Office of Institutional Success and Decision Support (OISDS), seeks a Director of CRM Training and Change Management for Undergraduate Education reporting to the Senior Associate Dean of Undergraduate Education in OUE with an indirect reporting relationship to the Assistant Vice President for Institutional Success Technology in OISDS. This position will lead the execution of a training and change management strategy and capacity-building initiatives for faculty and staff that support the university's undergraduate enrollment and retention strategic priorities using UTD's CRM technology solution.Minimum Education and Experience: Bachelor's degree and 5 years of related progressive experience.Preferred Education and Experience: Master's degree in related area from an accredited university preferred with five to seven years of experience in higher education supporting student-serving units within a college or university environment or an equivalent combination of education and experience.

• Experience working with undergraduate students in an academic advising or student success unit.
• Experience leveraging technology solutions and data and analytics tools to support student success outcomes in education.
• Experience developing and implementing training and professional development strategies for faculty and staff on the use of technology to support student success and high-impact practices that support student retention and graduation.
• Experience working with Salesforce Education Cloud and/or Marketing Cloud or other CRM solutions in higher education.Required Skills and Abilities:
  • Ability to develop trainings and programs with well-defined learning outcomes.
  • Ability to communicate and present information clearly and effectively via written and verbal methods to faculty, staff, and all other stakeholders.
  • A proven track record of collaboration with internal and external stakeholders and cross-functional teams to support student success.
  • Ability to work independently and successfully manage multiple projects and initiatives.Essential Duties and Responsibilities:
    • Develop and deploy training and change management strategies that align with the enrollment and graduation priorities of the University.
    • Develop and deploy general CRM Salesforce Education Cloud and Marketing Cloud undergraduate student success related training for campus users.
    • Work with OISDS CRM Analysts to provide training and support for campus users on reporting, data analytics, and dashboard development in Salesforce.
    • Support the Office of Undergraduate Education on the development of Student Success Action Plans, Marketing Cloud journeys, campaigns, and broadcast communications targeting undergraduate students.
    • Collaborate with OISDS CRM Analysts to maintain documentation of operational processes and develop resources for campus users.
    • Collect feedback from users on system enhancements and troubleshoot issues.
    • Convene Communities of Practice and user groups to share best practices and develop process improvement recommendations.
    • Serve on university committees and working groups focused on undergraduate student success.Remote Notice: After the probationary period, this role may be eligible for a hybrid (partly remote/partly in office) work schedule, subject to business need and manager approval.What We Can Offer: UT Dallas is an Equal Opportunity Employer with an employee-friendly and supportive work environment. Our comprehensive compensation and benefits package includes:
      • Internal Training
      • Medical insurance - 100% paid for full-time employees
      • Dental Insurance
      • Vision Insurance
      • Long and short-term disability
      • Retirement Plan
      • Paid time off
      • Paid Holidays
      • Fertility BenefitsIf you are looking for a rewarding career opportunity with great benefits, look no further! Join our team!
        #J-18808-Ljbffr

Keywords: CareerArc, McKinney , Director of CRM Training and Change Management, Executive , Richardson, Texas