ServiceNow Developer
Company: Aligned Data Centers
Location: Dallas
Posted on: May 3, 2024
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Job Description:
SUMMARY: As an individual contributor, the ServiceNow
Developer/PM will analyze, design and test functionality of
ServiceNow programs that integrate with internal and external
customer users. The ServiceNow Developer/Project Manager will
oversee projects with implementation schedules and deadlines,
communicating project updates to multiple stakeholders within the
Company. This role will work with the business, manage projects
with responsibility in identifying, prioritizing, and implementing
new functionality and enhancements as well as supporting
maintenance activities. DUTIES AND RESPONSIBILITIES:Manage and
deliver solutions to include configurations of ServiceNow modules
and integrations with third-party platforms/applicationsManage
project and production timelines communicating with key
stakeholders within AlignedResearch and respond to production
problems and recommend remediation solutions across the
platformIdentify and communicate the strengths and limitations of
the platform with recommendation of solutionsWork closely with key
stakeholders to gather, clarify requirements and implement as
determined. Work with multiple teams to understand the story and
needs of the platform and enhancementsDeliver training as
appropriate to end usersCollaborate to understand best practice
within ServiceNowConfigure core modules including but not limited
to, IT Service Management, Configuration Management Database,
Integration Hub, Facilities Service Management & SPM (Project
Management)SUPERVISORY RESPONSIBILITIES:This role does not have
supervisory responsibilities. Qualifications:Minimum of 3 years
ServiceNow experience in development and implementation Minimum
High School Diploma or GEDBachelor's Degree in relevant field
preferredServiceNow Workflow and DevelopmentServiceNow Self-Service
PortalPrior experience with ServiceNow modules including IT Service
Management, Configuration Management Database, Integration Hub, and
SPM (Project Management)Preferred experience with ServiceNow
Facilities Service Management moduleExperience with JavaScript,
Flow Designer, Performance AnalyticsLDAP and SSO Solid
understanding of encoded queries, reporting, database views, SQL,
stored procedureSystem / Process Automation (Orchestration)
experienceExperience with ServiceNow integrations with third party
applicationsExperience in working with integrations including REST,
XML, SOAP, JSON, Angular JS, Scripted REST web service APIs and MID
Server Integration.Proficiency in all phases of the Application
Development LifecycleExcellent communications skills required -
verbally with all levels of customer IT and business management, as
well as written with technical assessments and projectStrong
ServiceNow Transform Map Scripting, data validation, and
debuggingStrong ServiceNow Inbound Web ServicesStrong ServiceNow
MID Server architecture, configuration, and customizationExperience
with Performance Analytics in creating Reports and Dashboards
related reportCERTIFICATIONS:ITIL Foundation Certified i.e., ITIL
v3/ ITIL v4ServiceNow System Administration CertifiedServiceNow
Developer CertifiedCOMPETENCIES:Adaptability - Adapts to changes in
the work environment; Manages competing demands; Changes approach
or method to best fit the situation; Able to deal with frequent
change, delays, or unexpected events.Analytical - Synthesizes
complex or diverse information; Collects and researches data; Uses
intuition and experience to complement data; Designs workflows and
procedures.Customer Service - Manages difficult or emotional
customer situations; Responds promptly to customer needs; Solicits
customer feedback to improve service; Responds to requests for
service and assistance; Meets commitments.Dependability - Follows
instructions, responds to management direction; Takes
responsibility for own actions; Keeps commitments; Commits to long
hours of work when necessary to reach goals; Completes tasks on
time or notifies appropriate person with an alternate
plan.Diversity - Demonstrates knowledge of EEO policy; Shows
respect and sensitivity for cultural differences; Educates others
on the value of diversity; Promotes a harassment-free environment;
Builds a diverse workforce.Ethics - Treats people with respect;
Keeps commitments; Inspires the trust of others; Works with
integrity and ethically; Upholds organizational values.Innovation -
Displays original thinking and creativity; Meets challenges with
resourcefulness; Generates suggestions for improving work; Develops
innovative approaches and ideas; Presents ideas and information in
a manner that gets others' attention.Interpersonal Skills - Focuses
on solving conflict, not blaming; Maintains confidentiality;
Listens to others without interrupting; Keeps emotions under
control; Remains open to others' ideas and tries new things.Oral
Communication - Speaks clearly and persuasively in positive or
negative situations; Listens and gets clarification; Responds well
to questions; Demonstrates group presentation skills; Participates
in meetings.Organizational Support - Follows policies and
procedures; Completes administrative tasks correctly and on time;
Supports organization's goals and values; Benefits organization
through outside activities; Supports affirmative action and
respects diversity.Planning/Organizing - Prioritizes and plans work
activities; Uses time efficiently; Plans for additional resources;
Sets goals and objectives; Organizes or schedules other people and
their tasks; Develops realistic action plans.Problem Solving -
Identifies and resolves problems in a timely manner; Gathers and
analyzes information skillfully; Develops alternative solutions;
Works well in group problem solving situations; Uses reason even
when dealing with emotional topics.Professionalism - Approaches
others in a tactful manner; Reacts well under pressure; Treats
others with respect and consideration regardless of their status or
position; Accepts responsibility for own actions; Follows through
on commitments.Project Management - Develops project plans;
Coordinates projects; Communicates changes and progress; Completes
projects on time and budget; Manages project team
activities.Quality - Demonstrates accuracy and thoroughness; Looks
for ways to improve and promote quality; Applies feedback to
improve performance; Monitors own work to ensure quality.Technical
Skills - Assesses own strengths and weaknesses; Pursues training
and development opportunities; Strives to continuously build
knowledge and skills; Shares expertise with others.Written
Communication - Writes clearly and informatively; Edits work for
spelling and grammar; Varies writing style to meet needs; Presents
numerical data effectively; Able to read and interpret written
information.PHYSICAL DEMANDS AND WORK ENVIRONMENT:Occasionally
required to standOccasionally required to walkContinually required
to sitContinually required to utilize hand and finger
dexterityOccasionally required to climb, balance, bend, stoop,
kneel or crawlPIfab3dd826346-25660-34369866
Keywords: Aligned Data Centers, McKinney , ServiceNow Developer, IT / Software / Systems , Dallas, Texas
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