Senior Software Engineer, ServiceNow (Cloud Operations Resilience Engineering)

Company: Capital One
Location: Plano
Posted on: May 7, 2025

Job Description:

Senior Software Engineer, ServiceNow (Cloud Operations Resilience Engineering)Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who solve real problems and meet real customer needs. -We are seeking Software Engineers with ServiceNow experience -who are passionate and will have the opportunity to be on the forefront of driving a major transformation within Capital One. -The Cloud Operations Resilience Engineering (CORE) Technology division is responsible for enabling and evolving Capital One's foundational cloud infrastructure layer, including observability, connectivity, resilience and availability.What You'll Do: -

• This role will develop in the ServiceNow platform modules for: - IT Asset Management, IT Risk Management, IT Service Management which includes CMDB, Incidents, Change, Release, Problem, Customized Workflows, Asset and CMDB, Discovery, Knowledge, and Self-Service Portal. -
• Configure and deploy new functionality using ServiceNow and related web technologies.
• Understand business requirements and design solutions using ServiceNow modules and custom apps.
• Ensure appropriate SDLC/DevOps process is adhered to when promoting updates through the development/test/production environment.
• Collaborate with management, business users, developers and various other stakeholders
• Create supporting system documentation including requirement documents, design documents and training guides.
• Work on issues and requests for platform assistance including end-user trouble inquiries, regular maintenance, enhancements, and defect fixes.
• Contribute to the creation of custom reports and dashboards as well as generating KPIs and supporting metrics.
• Develop solutions that require good knowledge of JavaScript and Glide.
• Integrate and interface service-now with other systems using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP.
• Develop programs using web technologies such as AngularJS, JavaScript, SOAP, REST API, mobile development, Ajax, Jelly, Glide, and jQuery.
• Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, mentoring other members of the engineering communityBasic Qualifications: -
  • Bachelor's Degree
  • At least 3 years of experience in software engineering (Internship experience does not apply)Preferred Qualifications:
    • 2+ years of experience programming and administering ServiceNow
    • 2 + years of experience with the set up and integration of ServiceNow
    • 3 + years of experience using web technologies (Javascript, XML, HTML, AJAX, CSS)
    • 2+ years of Java development experience
    • 3+ years of ServiceNow development customization experience, including screen tailoring, workflow administration, report setup, data imports, LDAP/SSO integration, custom scripting, and third-party software integrations
    • 3+ years experience in client-side and server-side objects of ServiceNow (Client Scripts, Catalog Client Scripts, UI Policy, Catalog UI Policy, BR, Script Include, ACL, Form Design, Form Layout changes, Workflows, UI Action, Ui Context Menu, Transform Maps, configuring DS, writing Email scripts, Email notification, Email Templates, Field Styles, Dynamic Pages, Static Pages)
    • 1+ years of experience with AWS, GCP, Microsoft Azure, or another cloud service
    • 3+ years of experience in open source frameworks
    • 2+ years of experience in Agile practicesAt this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Plano, TX: $144,200 - $164,600 for Principal Associate Senior Software Engineer; $144,200 - $164,600 for Senior Software Engineer -Richmond, VA: $144,200 - $164,600 for Principal Associate Senior Software Engineer; $144,200 - $164,600 for Senior Software Engineer -McLean, VA: $158,600 - $181,000 for Principal Associate Senior Software Engineer; $158,600 - $181,000 for Senior Software Engineer - - - - - - - -Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the -Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Keywords: Capital One, McKinney , Senior Software Engineer, ServiceNow (Cloud Operations Resilience Engineering), IT / Software / Systems , Plano, Texas