Product Manager, Vice President

Company: JPMorganChase
Location: Plano
Posted on: April 4, 2026

Job Description:

Description As a Product Manager in Assisted Authentication, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver innovative Assisted Channels Authentication solutions. (i.e. IVR, Branch, Call Centers, Operations, ATM) You will work cross-functionally with technology, design, and business partners to launch products that make Chase synonymous with trust. Job responsibilities Develops a product strategy and product vision that delivers value to customers Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability Drive the definition, delivery, and continuous improvement of identity products and features (e.g., Branch Authentication solutions, Authentication Assisted Channels experiences ) Track and report on product KPIs (e.g., adoption, conversion, user experience, fraud rates). Use data to inform decisions and drive continuous improvement Required qualifications, capabilities, and skills 5 years of experience or equivalent expertise in product management or a relevant domain area Advanced knowledge of the product development life cycle, design, and data analytics Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management Ability to analyze data, customer feedback, and market trends to inform product decisions Comfortable working in a fast-paced, evolving environment; able to pivot as priorities shift Preferred qualifications, capabilities, and skills Demonstrated prior experience working in a highly matrixed, complex organization Clear and concise communicator, able to articulate product vision, requirements, and results to diverse audiences Ability to build presentation materials to senior stakeholders

Keywords: JPMorganChase, McKinney , Product Manager, Vice President, IT / Software / Systems , Plano, Texas