Purpose of Job We are seeking a talented Director, Regulatory
Relations for our San Antonio, TX or Plano, TX facility.
The Regulatory Relations function of the Chief Risk Office of
USAA provides a broad range of strategic and tactical management of
regulatory agency relationships. Responsibilities include promoting
clear and consistent internal and external communications,
identifying emerging regulatory issues, and support to management
strategy concerning regulatory matters. Regulatory Relations
oversees critical regulatory processes including the examination
lifecycle, remediation and clearance of examination findings and ad
hoc regulatory requests. The position requires recurring
interactions with regulators, Lines of Business personnel, risk
management, and other partners. Objectives include effective
regulatory examination outcomes and the coordination and management
of relationships with regulatory agencies. The primary focus of
this position is the coordination and quality control of the
regulatory examination process, including ensuring appropriate
levels of examination preparedness and the quality and timeliness
of information provided to regulators. Job Requirements About
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level.
In each of the past five years, we've been a top-40 Fortune 100
Best Companies to Work For®, and we've ranked among Victory Media's
Top 10 Military Friendly® Employers 13 years straight. We embrace a
robust veteran workforce and encourage veterans and veteran
spouses to apply.
USAA Careers - Award Winning Workplace (17 seconds)
USAA Careers – World Class Benefits (31 seconds)
Provides proactive and ongoing management of regulatory requests
and examinations, including coordinating, obtaining and reviewing
responses, monitoring for potential issues and communicating across
regulatory, risk management, and business teams.
Develops and maintains relationships with key business line and
risk management partners and regulatory agency personnel. Foster
knowledge sharing, identify regulatory themes, and ensure the
consistency of messaging in briefings/presentations.
Builds and manages a high performing team of professionals
through recruitment, training, coaching, performance management and
related managerial activities
Implements industry best practices for regulatory examination
management by providing centralized task management and
Drives effective communication) of insights on USAA-specific
regulatory engagement issues, in addition to broader regulatory
Reviews stakeholder responses to questions and information
requests received from regulators, ensuring timely delivery and
escalating when needed.
Ensures quality assurance is performed on stakeholder responses
ensuring completeness and accuracy before submitting responses to
Acts as a trusted adviser to the Businesses and control
functions on regulatory and supervisory developments; and to the
regulators on USAA specific developments.
Works in direct contact with senior personnel and regulatory
Oversees regulatory relations activities in accordance with
Bachelor's degree OR 4 additional years of related experience
beyond the minimum required may be substituted in lieu of a
A minimum of 8 or more years relevant work experience (such as
managing regulatory examinations, leading regulatory engagements,
providing guidance on regulatory findings) to include serving as a
regulator or interfacing with regulators.
3 years of direct team leadership or management experience
Demonstrated experience working in a highly regulated
Advanced knowledge of laws and regulations applicable to large
financial institutions (e.g. OCC
Heightened Standards, FFIEC Handbooks and Guidance)
Expert knowledge of relevant industry regulations and risk
management with the ability to consult and provide insight and
Demonstrated ability to interface with the most senior leaders
to provide effective guidance and regulatory expertise.
Demonstrated ability to develop and communicate complex concepts
verbally and in writing
Advanced knowledge of Microsoft Office tools to include Word,
Excel and PowerPoint.
*Qualifications may warrant placement in a different job
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5
minutes. Once you begin the questions you will not be able to
finish them at a later time and you will not able to change your
Previous experience as a federal regulator or in regulatory
Previous experience in call center operations
Operational experience with marketing compliance
Digital banking operations experience
Project Management experience
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Relocation assistance is available for this position.
For Internal Candidates:
Must complete 12 months in current position (from date of hire
or date of placement) or must have manager’s approval prior to
Last day for internal candidates to apply to the opening is
7/07/20 by 11:59 pm CST time .