Purpose of Job Establishes strategic partnerships and maintains
effective relationships with assigned CoSA business unit(s) and
manages stakeholder interests including but not limited to CFO, HR,
IT, and Legal. Applies expert knowledge and acts as a trusted
advisor by providing consultation services to internal clients in
areas of strategic sourcing, alternatives and solutions, supplier
management, third party risk management, and global operations.
Collects and consolidates demand and identifies opportunities by
business portfolio, vertically within the CoSA and/or horizontally
across the enterprise. Understands the customer market strategy and
proactively identifies and confirms business requirements. Oversees
the development of business process related solutions for clients.
Viewed by customers as a consultant. Defines client needs,
determines a strategy and develops a plan/proposal for delivery of
the project which generally leads to a client’s internal process or
function being modified for improved efficiency and effectiveness.
May involve the recommendation to shift future performance to a
third party. Selects, develops, and evaluates personnel to ensure
the efficient operation of the function. Job Requirements About
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level.
In each of the past five years, we've been a top-40 Fortune 100
Best Companies to Work For®, and we've ranked among Victory Media's
Top 10 Military Friendly® Employers 13 years straight. We embrace a
robust veteran workforce and encourage veterans and veteran
spouses to apply.
USAA Careers - Award Winning Workplace (17 seconds)
USAA Careers – World Class Benefits (31 seconds)
Implements and coach’s others in the implementation of customer
engagement and product development plans. Develops customer
specific business process program plans that align with customer,
business deliverable, and enterprise strategy and influence
Acquires and applies expert knowledge of the business and leads
alignment and development of business deliverable processes and
capabilities with business needs.
Plans, directs, and coordinates activities for complex
Manages business process risks by using established
methodologies and exercising control plans to ensure alignment with
CoSA specific requirements, process requirements, and business
needs. Identifies CoSA and business process risks across all
Develops communication plans for customers and internal
stakeholders. Ensures alignment between internal stakeholders
and customers across all business process projects and services
using proactive communication and engagement strategies.
Utilizes reporting, data, and analytics to measure process and
project performance, deliver operational efficiencies, and inform
Bachelor's Degree OR 4 additional years of related experience
beyond the minimum required (10 TOTAL YEARS) may be substituted in
lieu of a degree.
6+ years business process consulting or related experience.
Advanced knowledge of the function/discipline and demonstrated
application of knowledge, skills and abilities towards work
Advanced level of business acumen in the areas of the business
operations, industry practices and emerging trends required.
*Qualifications may warrant placement in a different job
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5
minutes. Once you begin the questions you will not be able to
finish them at a later time and you will not able to change your
Demonstrated knowledge and experience working in a scaled
agile environment such as SAFe, Scrum@Scale, or equivalent
Experience and use of disciplined approaches to problem solving
(Critical thinking, Root Cause Analysis, Agile Mindset)
Recent experience / knowledge of Banking Risk and Regulatory
Strong knowledge of and application of Six Sigma principles
Advanced Banking Industry knowledge focusing on Deposit
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits package in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Relocation assistance is not available for this position.
For Internal Candidates:
Must complete 12 months in current position (from date of hire
or date of placement), or must have manager’s approval prior to
Last day for internal candidates to apply to the opening is
9/06/20 by 11:59 pm CST time .