AccentCare is looking for passionate clinicians committed
to delivering exceptional care in the home.
We are committed to quality patient
outcomes—delivering evidence-based care in the home—and
providing comprehensive training to further develop
our staff along with continuing education and promotional
Come join the AccentCare team and Make A Difference every
Oversee all aspects of the quality and performance development
programs across Shared Services Operations. This role will drive
the quality assurance and audit programs to ensure optimized
metrics within the AccentCare organization. Acts as Change Leader
and assertively manages cross-functional relationships to ensure
sustainability of end-to-end process for quality and
Define and establishing key performance indicators and controls
that are reflective of and measure AccentCare’s position relative
to quality and compliance delivery with ongoing measurement,
reporting, and root cause analysis
Ensuring that performance objectives and outcomes are consistent
with external and internal customer expectations and meet
competitive benchmarks; routinely integrates customer feedback and
competitive information into ongoing planning and activities.
Ensuring effective stakeholder management across the enterprise
and holding functional leaders accountable to designing,
implementing, and monitoring effective quality and compliance
Providing executive oversight and leadership to create and drive
implementation of quality plans, which are required to support
immediate and long-term business strategies
Defining and implementing appropriate organizational structure
to facilitate effective delivery of controls, quality, and audit
Comply with applicable legal requirements, standards, policies
and procedures including, but not limited to the Compliance
Program: Code of Conduct, HIPAA and Documentation Standards.
Maintains a commitment to the values and mission of
Additional responsibilities as assigned by VP, SVP or ELT
Bachelor’s degree required in Engineering, Business
Administration or related field. 7+ years of quality improvement,
quality assurance, or quality measurement experience.
Previous management experience including responsibilities for
hiring, training, assigning work and managing performance of staff.
Masters Degree preferred.
Six Sigma Black Belt, Certified Quality Manager, or other
advanced quality certification preferred.
Ability to quickly understand complex processes/problems and
Strong leadership skills. Proven record of being a change agent
with ability to create effective relationship and influence
stakeholders across different levels of the organization
Communication- Ability to communicate clearly, professionally and
effectively with employees and clients/patients, both verbally and
Interpersonal Skills- Focuses on solving conflict, maintains
confidentiality, listens effectively, remains open to others’ ideas
and tries new things, is trustworthy and sincere, treats others in
a businesslike and professional manner.
Problem Solving- Identifies and resolves problems in a timely
manner, gathers and analyzes information skillfully and develops
Customer Service- Handles difficult or emotional client
situations, responds promptly to client needs, responds to requests
for service and assistance, and meets commitments.
Teamwork- Exhibits objectivity and openness to others’ views,
gives and welcomes feedback and contributes to building a positive
and collaborative team spirit.
Comfortable operating in a fast paced environment, handling
multiple priorities and aggressive deadlines.
Active learner, eager to challenge the status quo and generate
constructive conflict to drive improvements. Willing to take on
additional responsibilities to advance with the company
Strong analytical skills and strong understanding of Operations
management concepts, theories and practices
EQUIPMENT NEEDS :
*** Work From Home (WFH) Employees must have high speed
Laptop/Headset will be provided - candidates must have reliable
Internet and/or WIFI sufficient to meet the demands of the job