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Senior Director Process Quality

Company: AccentCare
Location: McKinney
Posted on: November 21, 2020

Job Description:

AccentCare is looking for  passionate clinicians committed to  delivering exceptional  care in the home.

We are committed to quality patient outcomes—delivering evidence-based care in the home—and providing comprehensive training to further develop our staff along with continuing education and promotional opportunities.

Come join the AccentCare team and Make A Difference every day.

POSITION SUMMARY:

Oversee all aspects of the quality and performance development programs across Shared Services Operations. This role will drive the quality assurance and audit programs to ensure optimized metrics within the AccentCare organization. Acts as Change Leader and assertively manages cross-functional relationships to ensure sustainability of end-to-end process for quality and compliance.

Define and establishing key performance indicators and controls that are reflective of and measure AccentCare’s position relative to quality and compliance delivery with ongoing measurement, reporting, and root cause analysis

Ensuring that performance objectives and outcomes are consistent with external and internal customer expectations and meet competitive benchmarks; routinely integrates customer feedback and competitive information into ongoing planning and activities.

Ensuring effective stakeholder management across the enterprise and holding functional leaders accountable to designing, implementing, and monitoring effective quality and compliance controls

Providing executive oversight and leadership to create and drive implementation of quality plans, which are required to support immediate and long-term business strategies

Defining and implementing appropriate organizational structure to facilitate effective delivery of controls, quality, and audit readiness programs

Comply with applicable legal requirements, standards, policies and procedures including, but not limited to the Compliance Program: Code of Conduct, HIPAA and Documentation Standards.

Maintains a commitment to the values and mission of AccentCare.

Additional responsibilities as assigned by VP, SVP or ELT

EXPERIENCE/TRAINING/EDUCATION/CERTIFICATION:

Bachelor’s degree required in Engineering, Business Administration or related field. 7+ years of quality improvement, quality assurance, or quality measurement experience.

Previous management experience including responsibilities for hiring, training, assigning work and managing performance of staff. Masters Degree preferred.

Six Sigma Black Belt, Certified Quality Manager, or other advanced quality certification preferred.

SKILLS/ABILITIES:

Ability to quickly understand complex processes/problems and identify solutions.

Strong leadership skills. Proven record of being a change agent with ability to create effective relationship and influence stakeholders across different levels of the organization Communication- Ability to communicate clearly, professionally and effectively with employees and clients/patients, both verbally and in writing

Interpersonal Skills- Focuses on solving conflict, maintains confidentiality, listens effectively, remains open to others’ ideas and tries new things, is trustworthy and sincere, treats others in a businesslike and professional manner.

Problem Solving- Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and develops alternative solutions.

Customer Service- Handles difficult or emotional client situations, responds promptly to client needs, responds to requests for service and assistance, and meets commitments.

Teamwork- Exhibits objectivity and openness to others’ views, gives and welcomes feedback and contributes to building a positive and collaborative team spirit.

Comfortable operating in a fast paced environment, handling multiple priorities and aggressive deadlines.

Active learner, eager to challenge the status quo and generate constructive conflict to drive improvements. Willing to take on additional responsibilities to advance with the company

Strong analytical skills and strong understanding of Operations management concepts, theories and practices

EQUIPMENT NEEDS :

*** Work From Home (WFH) Employees must have high speed internet connectivity

Laptop/Headset will be provided - candidates must have reliable Internet and/or WIFI sufficient to meet the demands of the job

Keywords: AccentCare, McKinney , Senior Director Process Quality, Other , McKinney, Texas

Click here to apply!

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