Customer Retention Representative (Louisiana) WFH

About the Company

About the Job

Globe Life Inc. has immediate openings available for full-time Customer Service/Retention Specialists. We offer competitive wages and paid training - no previous Customer Service experience is required.We are seeking outgoing, customer service-oriented people for our inbound and outbound call center in McKinney, TX located in Stonebridge Ranch.

Primary Duties:

• Servicing inbound calls from current policyholders with the intent of cancelling their insurance benefits
• Answering questions regarding coverage, premium and other policy information
• Composing business letters, communicating effectively through written and verbal communication
• Working independently and making judgment decisions is required
• Making outbound calls to existing policyholders to collect delinquent premium payments
• Reselling the benefits of our policies and providing excellent customer service
• Using various sales techniques to help increase the retention of our policyholders
• Recording policyholder information for reporting and transactional purposes
• Extensive telephone contact and appropriate telephone skills are required
• Discretion and tact must be used in providing service to customers
• Discretion and tact must be used in providing service to customer
• Monday to Friday schedules, no weekends
• Additional production incentive pay after training period
• Site closed -Thanksgiving and Christmas
• Bilingual (Spanish) hourly pay differential

Working Conditions/Physical Requirements:

• Heavy phone and PC usage
• Sitting for extended periods of time
• Reaches above shoulder level
• Some overtime may be required

We are following the social distancing guidelines for COVID-19!

All interviews and training have transitioned to a virtual platform. There are continuing opportunities for team members to work remotely as we look to maintain safe and healthy work environments. Additionally, we are looking forward to our new Headquarters office in Plano, TX site to open in the near future!

• Excellent verbal and written communication skills
• Ability to solve complex policyholder issues with a positive attitude
• Ability to work in a fast-paced environment and work well under pressure
• Knowledge of life and/or health insurance terminology preferred
• Basic Microsoft Excel skills required

• High school diploma or equivalent. Some college preferred.
• Experience in a call center environment preferred
• Some insurance and/or sales experience preferred

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