Service Advisor - Truck Care
Company: Loves Travel Stops & Country Store
Location: Calera
Posted on: November 15, 2023
Job Description:
Req ID: 420464 Address: 2150 Leavenworth Trail Colbert, OK,
74730 Welcome to Love's! OBJECTIVE: Service Advisors drive sales
success in our Truck Care facilities through salesmanship,
leadership, and customer service. They are key team members,
combining technical and managerial skills to lead service centers
and progress towards becoming a Truck Care General Manager.
SUMMARY: Seeking a customer-oriented Service Advisor to be the
primary contact between customers and the sales department.
Responsibilities include exceptional customer service, positive
rapport building, expert salesmanship, and ensuring satisfaction by
managing operations and employee-vehicle deployment. FUNCTIONS:
- Maintain a safe and clean facility.
- Greet customers, address vehicle service needs, and document
issues.
- Provide detailed repair cost estimates, sales promotions, and
obtain necessary approvals.
- Keep customers updated on vehicle status and provide
comprehensive explanations of completed work.
- Handle customer complaints and resolve concerns. EXPERIENCE:
- Education: High School Diploma or equivalent preferred.
- Experience: 6 months in customer service or sales
preferred.
- Requirements: Valid driver's license with clean safety record,
pass drug screening and medical exam as per regulations. SKILLS AND
DEMANDS:
- Skills: Excellent communication and interpersonal skills with a
customer satisfaction focus.
- Strong organizational and multitasking abilities with attention
to detail.
- Effective teamwork skills.
- Physical Demands: Regular talking and hearing. Active
involvement requiring standing, walking, bending, kneeling,
stooping, crouching, crawling, and climbing. Frequent
lifting/moving of items over 75 pounds. Specific vision abilities
required. BACKGROUND CHECKS: Offers of employment may be
conditioned on acceptable background check reports and drug
screens. ENVIRONMENT: Job involves exposure to outdoor elements,
fumes, particles, moving mechanical parts, vibration, noise, dirt,
dust, grime, grease, oil, gas, and cleaning solutions. TRAVEL: No
travel is expected for this position. EEO STATEMENT: Love's Travel
Stops Inc. and Its Affiliates provide equal employment
opportunities, complying with applicable laws governing
nondiscrimination based on race, color, religion, gender, age,
national origin, disability, or genetics. This policy applies to
all aspects of employment. Job Function(s): Truck Tire Care Love's
Travel Stops & Country Stores is the industry-leading travel stop
network in the United States. For more than 55 years, we have
provided customers with highway hospitality and Clean Places,
Friendly Faces. We are passionate about serving drivers with clean,
modern facilities stocked with fuel, food and supplies. We offer
meals from popular restaurant chains, trucking supplies, showers
and everything needed to get back on the road quickly. The Love's
Family of Companies includes:
- Gemini Motor Transport, one of the industry's safest trucking
fleets
- Speedco, the light mechanical and trucking service
specialists
- Musket, a rapidly growing, Houston-based commodities supplier
and trader
- Trillium, a Houston-based alternative fuels expert
Keywords: Loves Travel Stops & Country Store, McKinney , Service Advisor - Truck Care, Other , Calera, Texas
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