Member Service Specialist
Company: Total Staffing Solutions
Location: Allen
Posted on: April 28, 2024
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Job Description:
The OpportunityDescriptionWe're looking for a Member Service
Specialist, working in the Banking/Finance industry in Allen,
Texas, United States.Our clienthas immediate openings for a Member
Service Specialist at our facility conveniently located in Allen,
TX. Our current openings are on1st Shift 9 AM-6 PM Monday through
Friday and alternating Saturdays from 10 AM-2 PM.We offer medical
benefitsand hybrid schedule. Salary is up to $20per hour based on
qualifications.Job Responsibilities:Assist members in accessing and
understanding mobile features such as Mobile Banking, Online
Banking, Remote Check Deposit, ATMs, etc.Accurately complete member
transactions such as transfers, loan payments, lease payments,
credit card payments, check orders, etc.Resolve member complaints
concerning handling of their accounts.Educate members about the
features and benefits of Union products and services.Respond to
member requests to update accounts, including address, phone, email
changes; adding and removing joint owners and/or beneficiaries;
opening or closing additional accounts; ordering debit cards,
etc.May perform other duties as directed by the Member Services
Contact Center Leadership to maintain credit union service and
operations.Answer questions relating to Union products and
services.Assist members with their requests such as balance
inquiries, account research, product knowledge, etc.Experience
Required for Your SuccessMinimum one to two years of call center or
related member services experience in a credit union, other
financial institution preferred.Prior experience of offering
additional products and services Ability to communicate clearly and
courteously to members and co-workers via email and telephone.
Through knowledge of MS Office, including Excel and Word Ability to
effectively communicate via telephone and e-mail with members and
employeesMust have an outgoing phone personality and good written
communication skillsKnowledge of credit union policies and
procedures Ability to perform multiple tasks while maintaining a
high overall standard of performanceGood judgment and discretion
when dealing with sensitive topicsAble to interact with many people
and multiple interruptions while staying on taskCandidate will be
requested to submit to background, credit check and drug screenby
Jobble
Keywords: Total Staffing Solutions, McKinney , Member Service Specialist, Other , Allen, Texas
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